Question 1

Does Saathi Bot replace my human support team?

Accepted Answer

No. Saathi Bot acts as a first-line tier-1 triage assistant that resolves repetitive queries documented on your website—such as pricing, refunds, and return policies—freeing your human support team to focus on high-touch edge cases.

Question 2

What happens if the bot does not know the answer?

Accepted Answer

Saathi Bot uses a strict confidence gate (0.78 vector similarity threshold). If your documentation does not answer the question, the bot politely admits it without invoking an LLM, avoiding hallucination and saving token costs.

Question 3

Is my data used to train AI models?

Accepted Answer

No. Saathi Bot uses strict PostgreSQL Row-Level Security (RLS) to isolate each tenant. Neither Saathi Bot, Google Gemini, nor Groq uses your data to train foundational models.

Question 4

How does Bring-Your-Own-Key (BYOK) save me money?

Accepted Answer

Most chatbot services charge 10x to 20x markups on LLM tokens. With Saathi Bot, you can supply your own Google Gemini or Groq API key and pay wholesale costs (as low as $0.0001 per message) directly to the provider with zero middleman markup.

Question 5

How does Saathi Bot handle Hinglish and Indian languages?

Accepted Answer

Saathi Bot is trained specifically on romanized Hindi-English syntax (Hinglish) and Indic expressions commonly used in India, providing authentic vernacular responses with accurate technical grounding.

Answers to common questions

Does Saathi Bot replace my existing human support team?

What happens if the bot doesn’t know the answer to a visitor’s question?

Is my website data or visitor chat history used to train a shared AI model?

Which languages does Saathi Bot support?

What is Bring-Your-Own-Key (BYOK) and why does it matter?

How do I install the chat widget on WordPress, Shopify, or Webflow?

Can someone else steal my widget script and embed it on their website?

What types of documents can I upload to train my bot?

Have a specific question not covered here?